Commercial, charter and the rebooking you did not have to ask for.
Ticketing, seat and cabin management, private charter and empty-leg sourcing across Europe, the Americas, Asia and the Middle East. Commercial and charter are compared on the real total rather than a headline figure.
Travel officerTwo priced options at a time, each with a real departure time and a cancellation rule.
Booking is the easy half. The rows below are about what happens when the schedule stops cooperating.
The inclusion ledger
Commercial ticketing with seats held and monitoredINCLUDED
Private charter sourced from operators we have usedVERIFIED
Empty-leg options where the calendar allowsON REQUEST
Crew, slot and handling coordinated with the ground planINCLUDED
Rebooking during disruption handled by the desk24 / 7
Pets, instruments and unusual cargoCASE BY CASE
Empty-leg positions checked before a full charter is quotedALWAYS
Ground legs re-cut when a flight movesAUTOMATIC
Wheelchair assistance, oxygen and equipment cleared with the carrierRE-CONFIRMED
Not thisWe are not an operator and do not own aircraft. We broker, verify the operator's certificates and stay accountable for the plan around the flight.
What it costs, what we do not control
AT COST PLUS A NAMED FEE
Tickets and charter are billed at what they cost, with the quote attached and our fee stated separately. No margin hidden inside a fare.
What sits outside our control
01
Limit 01
What that means in practiceCharter is subject to aircraft, crew hours and airspace on the day.
02
Limit 02
What that means in practiceAirline waivers and rebooking rules are the carrier's, and they change during a disruption.
03
Limit 03
What that means in practiceOverflight and landing permits are held by authorities and can take longer than the flight.
03One movement, as it ran
A cancellation at 21:12
Times are real, the client is not named, and nothing here needed a second phone call.
The movement, hour by hour
LOCAL
21:12Airline cancels. Desk sees it before the passenger does.
21:19Two commercial routes and one charter priced and sent.
21:34Choice made. Hotel held, driver re-timed, table cancelled.
06:40Departure runs on the new plan. One thread, no queue.
04Questions and the ask
What happens when a flight cancels overnight?
The desk is answered at 03:00. Alternatives are priced and booked, hotels held, drivers stood down, and you get one message with the new plan.
Do you replace our travel management company?
Sometimes, and sometimes we sit next to one: they hold the fares and the policy, we hold the ground and the hours nobody else answers.
Duty deskGCS
Two cities and a date
We come back with two options priced, each with a time you can hold a meeting against.
A named person replies, 24 hours a day. One car or a forty-person visit is answered the same way, with no minimum.
01From, to and date
02How many travelling
03Whether the return is fixed
Staffed directly across Israel, Europe, Mediterranean, Gulf, Asia Pacific - the cities are listed on all services. Anywhere else the desk still runs it, with the partner named before the movement.
GCS
