One dedicated owner
In practiceEvery request has a named owner and a second who has read the file, so nothing depends on one phone being answered - and the same person reports back when something changes.
About
A desk, not a brochure
GCS runs ground operations out of Tel Aviv. Two shifts cover the clock, and every request carries a reference number.
Registered as Global Concierge Solutions Ltd, Tel Aviv.
Why GCS
Five things we are accountable for
Not values on a wall - the rules the shift is run by
24/7 operational support
In practiceTwo shifts cover the clock from Tel Aviv. The number is answered at any hour by someone who can act, not by a message service.
Integrated coordination
In practiceCars, flights, rooms, permits and documents sit on one record with one reference, so a change in one moves the others without a second phone call.
Fast response
In practiceWhen something breaks we price the alternative, act, and then tell you what has been done. A question at 02:00 is a failure of preparation.
Personal accountability
In practiceTimes, drivers, plates, contacts and figures are issued in writing before the day. Drivers and ground staff are employed and vetted by us; where a city needs a partner we name them and stay accountable for the movement.
We use the same words with everyone who calls.
One car to a clinic and a forty-person visit reach the same number, are logged with the same reference and an owner, and are run by the same named staff. Nobody is asked what they spend before they are answered. If we cannot do a thing, we say so on the first call and say who can.
Beside the people who already run the travel
Executive assistants
We take the twenty messages a movement usually costs and return one run sheet. You keep the calendar; we hold the ground.
Travel managers and TMCs
Tickets stay where they are. We cover the part a booking tool cannot: the kerbside, the terminal, the table, the document that must be signed today.
Family offices
Standing preferences held on file across cities, one account manager, one monthly invoice, and discretion as a working condition.
Security teams
Route plans, advance checks and vehicle specification agreed with your detail. We coordinate, we do not overrule.
On the record
What can be checked
Licences, insurance and staffing are held in our name and can be produced before a first booking.
Company registration516135407
Public liability and professional indemnityHELD
Drivers and staff employed, not subcontractedALL
Cities on the desk21
Desk answered24 / 7
What we hold, and what we do not
- A mutual NDA is signed as standard, before the first booking.
- We collect what a booking requires: name, flight, dates, number, preferences.
- Identity documents and payment details never travel by email.
Signed by the deskGlobal Concierge Solutions Ltd
Ask us anything a reference would answer.
That is enough to start. One car or a forty-person visit is answered the same way: a named person, 24 hours a day. No minimum, and no account needed to call.
GCS deskAnswered day or night · 24/7Every way to reach us