Cancellations, closures and medical events, taken off your hands.
A cancelled flight at 23:40, an airspace closure, a hospital admission in a city where nobody speaks the language, a passport gone at a border. The duty desk owns the problem from the first call.
Duty officerMedical, security and next-of-kin details already on file, and authority to spend.
The first twenty minutes decide the rest. These rows exist so they are not spent looking for a phone number.
The inclusion ledger
Duty desk answered every hour of the year24 / 7
Alternatives priced before you are asked to decideALWAYS
Hospital, embassy and consulate contact made on your behalfINCLUDED
Ground legs re-cut and drivers re-routedINCLUDED
Security and medical providers already on fileHELD
Movement out of a closed sectorON REQUEST
Next of kin kept on one thread rather than five callsINCLUDED
Air ambulance and licensed security brokered from fileON REQUEST
Not thisWe are not a medical or security provider. We coordinate providers already held on file and stay accountable for the plan around them.
What it costs, what we do not control
RETAINED OR ON THE NIGHT
Retained accounts carry no call-out figure. Off retainer, the first hour is worked and then quoted before anything is committed on your behalf.
What sits outside our control
01
Limit 01
What that means in practiceAirspace, borders and hospital admission rules are set by states, not by us.
02
Limit 02
What that means in practiceInsurers approve repatriation on their own timetable; we run the alternative in parallel.
03
Limit 03
What that means in practiceWe do not act as a medical authority. We stand up the people who are.
03One movement, as it ran
A hospital admission abroad
Times are real, the client is not named, and nothing here needed a second phone call.
The movement, hour by hour
LOCAL
23:40One call in. What happened, and where you are.
00:15Clinic identified, interpreter en route, family on one thread.
01:30Two routes home priced, each with a time and a figure.
07:00Ground legs re-cut. A named person reports until it closes.
04Questions and the ask
Do we need a retained account to call in a crisis?
No. The duty desk takes the call either way. Retained accounts have their medical, security and next-of-kin details already on file, which removes the first twenty minutes.
How fast can you actually move someone out?
It depends on the sector and the airspace, not on us. You get real times and real figures within the first hour instead of a promise.
Duty deskGCS
Call, do not write
At the hour it goes wrong the number is faster than any form. Write only if the line is engaged.
A named person replies, 24 hours a day. One car or a forty-person visit is answered the same way, with no minimum.
01Where you are
02What has happened
03Who else is with you
Staffed directly across Israel, Europe, Mediterranean, Gulf, Americas, Asia Pacific - the cities are listed on all services. Anywhere else the desk still runs it, with the partner named before the movement.
GCS
